Reviews
Customer Reviews
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I am posting this review again now as this hotel is trying to block my original from being kept on the site.
Took my older brother here for a... read more simple lunch the first week of October 2020. Neither of us had ever visited here before. Managed to park at the rear of the property and was initially impressed with the location by the canal to the mill and the fact that in better weather there are benches that could be used by the waters edge for a drink or a bite to eat. Approached the nearest door to the property which was open and appeared to have a sign on it. I went to read the sign to see if this was the preferred entry route from the car park in these Coronavirus aware times. The 'sign' on the door actually appeared as a blank white sheet of paper which I can only assume used to have some sort of notice or instruction on it prior to being bleach by the sun over many months or years. A gentleman appeared and gestured that we could enter by the door in question. I pointed out the blank sign and by this time we were on our way round to the front of the building towards the main entrance. There was another door which had a sign on it which included the words "do not enter" but there was now a lady present who tried to encourage us in through this door. I pointed out that it specifically said not to enter there and we continued to walk round to the main entrance, past a further door which is clearly permanently closed and finally we were in the building. Here we were quickly met by the lady we had seen momentarily on our way in and I asked if it was possible we could have lunch for two. She was very welcoming and pointed into the restaurant and said we could sit anywhere we wished. She was correct as there were no other customers there. At this point I realised that neither she or the gentleman that had spoken to us earlier were wearing face coverings of any kind. We sat down and shortly afterwards were presented with the menus. We were about to be asked for our contact details and as we were the lady apologised for 'the nonsense' and said 'and of course the virus doesn't even come out after 10 o'clock' to which I said I insist they have our details and enquired where their QR code was being displayed. The lady seemed surprised that I was keen to register but did then show me to a code on the wall which I then used. Most places I have been to recently would either already have a code available on the table or would bring a mobile version to you rather than expect their guests to be moving around the premises any more than they absolutely need to. We ordered two drinks and two main courses being bangers and mash, peas and gravy for my brother and chicken and ham pie, chips and peas for myself. The food took about 40 minutes to arrive during which I did check out the reviews on Tripadvisor which mentioned that the food could take some time but it would be fresh and good. When ours arrived, my brothers looked okay and he ate it. Mine didn't look too good. The pie was mainly a pile of broken pastry under which I found some very dry chicken and a few other pieces of filling. The chips were warm and soggy, like they had perhaps been heated up from frozen but on an oven that was not hot enough. My peas were fine. My brother finished his meal and I ate what I could. I was hungry and by now it was too late to get anything from another venue. I paid and we left. During our time in the building which I would estimate at about 75 minutes we saw three or four staff but no residents or other customers. At no time did we see anyone wearing any sort of face covering. I do not think this venue is taking the Coronavirus situation at all seriously, certainly not at lunchtime with non-resident diners. This alone would be enough to prevent me from returning while the pandemic persists but the attitude of the staff along with the very poor quality of a simple dish after such a long wait is really not something I ever wish to repeat.
October 20, 2020Good honest basic fare. Service warm and helpful. Fish and chip meal very good. Charming riverside setting. Cosy lounge/bar. Free off road parking. Across road from Museum of... read more Power where exhibits include a huge steam engine
June 16, 2019Food was insane, well price and rooms were to amazing Clean and well maintained standard, staff were on top form couldn’t do more than enough for me thank you so... read more much for going above expectations! 100% be there again soon
August 19, 2020 -
We popped in for a lunch break and were so pleased we did- we will be returning .
Warm, welcoming atmosphere in extremely historic place . Nice setting for... read more good solid brunch at reasonable price. Spotless, child friendly and yummy. Judge for yourself next time you pass.. but keep us a seat !! Cosy lounge with nice bar and T V facilities.
January 5, 2020Can’t fault anything. Beds are really comfortable. Food was really amazing, all fresh ingredients and large portions with reasonable pricing. Hosts were fantastic and very welcoming. Great Lake, with boats... read more and fishing. Already planing to come back next year with my girlfriend.
Overall, Amazing.
June 21, 2019A late Christmas meal with scout family. Food was excellent as always and lots of it. Service also excellent. Highly recommend it. They even put a chrismas... read more tree up as they know it is our christmas meal. £22 for 3 course meal.with coffrr/tea and mince pie. Xx
January 26, 2020 -
Had breakfast here this morning and couldn’t fault it.
It was a lovely day so we sat outside by the river.
A little wait for the food but it... read more was cooked to order and great value so well worth it.
Sadly didn’t get names but the two ladies doing all the work (chef & waitress) are lovely and could not do enough for you.
I would happily recommend this place and fully intend to go back for lunch or an evening meal.
July 30, 2020I went to this hotel for a reiki trading weekend ! The hotel was next to the river and my room was at the front the room was comfy so... read more was the bed think this hotel is a little Gem the staff are all so friendly and helpful the bar was very cosy and the food was very good I will definitely go back
March 14, 2022Warm welcome, home cooked meals and comfortable, clean rooms that are very well priced. Oh...., cold beer !
Highly recommended. Friendly staff that can't do enough for you. Fantastic... read more riverside location.
October 21, 2021 -
Service was top quality, plenty of choice for evening meals and breakfast with the option of a packed lunch. The rooms were clean and the beds were comfortable, very enjoyable... read more stay and good company. Pal
May 21, 2020Having to work away from home during a pandemic is hardly anyone’s cup of tea. Factor that into decent accommodation being even harder to come by than now a 2kg... read more bag of flour and you start to realise that things are going to get a lot worse before they get better. However having decent accommodation whilst working away can be the difference between a good job and a bad one. Prior to the Mill House we had to spend a week in a well known establishment (won’t say the name, but it rhymes with Gravelodge). Morale was low. So low it was measured in Kelvins. People began putting their hands in deep fat friers just to feel something other than sadness and despair. The Mill House changed all of that. Got a warm welcome immediately upon arrival and being here makes you realise that despite the fact the world is likely to experience the worst global mental and economic depression in human history, there are still things out there to look forward to and that life goes on. Furlough ? How about Fur no.
TL;DR - it’s pretty nice here. More
May 19, 2020Lovely staff, lovely location and great home food cooked morning and night. Friendly welcome for the second time stopping here, breakfast catered for to suit and on an evening a... read more lovely place to sit out and enjoy a beer
May 21, 2020 -
Stayed at the mill house on Saturday , lovely relaxed and friendly staff , cosy bar , large portion meal while looking over a river on a river bank .... read more Comfortable large double bed and large deep bath lovely
relaxed evening , In the price with the double room a nice sized full English breakfast will be visiting again great if your travelling on your own as well if you just want to have a couple of days to unwind !
August 1, 2022Our scout group have our Christmas meal there ervey year - yes in January! They even make sure we have cheistmas tree and crakers! Great food and service aa usual.... read more Rachel very attentive as always. Highly recommend a visit here for excellent food at reaasonal price and excellent service.
February 5, 2022Mill Hotel is a very nice place to stay at. I have visited the hotel several times in the last 7 years. A lovely Mill,a peaceful river and an old... read more interesting church close by.
You can dine by the riverside and relax. Nice and clean rooms and great food.
And not to forget,a superfriendly staff... I will for sure come back again...
thanks a lot..regards from Rune,a very satisfired Norwegian
August 5, 2022 -
A lunch venue suggested by my Daughter to meet with family. What a find ! Very wide selection of snacks, meals, sandwiches and desserts. The food we had was superb.... read more We sat outside by the river and such a lovely setting. More, the service was incredible. So attentive, professional, courteous and efficient. In fact, I can say that this was the best service that I have seen in many years in the UK. Very well done everyone at Mill House. Thankyou.
July 21, 2022We visit regularly foods always tasty,hot and plentiful. Staff accomodating and pleasant lovely location and outside seating with swans is great too thankyou very much we will definitely be back... read more very soon
September 15, 2022Hidden gem. I can’t believe I’ve only just discovered it! Lovely riverbank setting.
I visited for brunch today with a friend and had a lovely fry up. Generous... read more sized portions, good quality and value.
The lady who served us was so friendly and helpful, she couldn’t have been more attentive.
I will definitely be visiting again soon and I will recommend to my friends and family.
April 23, 2021