I went to this hotel for a reiki trading weekend ! The hotel was next to the river and my room was at the front the room was comfy so... read more was the bed think this hotel is a little Gem the staff are all so friendly and helpful the bar was very cosy and the food was very good I will definitely go back

  I am posting this review again now as this hotel is trying to block my original from being kept on the site. Took my older brother here for a... read more simple lunch the first week of October 2020. Neither of us had ever visited here before. Managed to park at the rear of the property and was initially impressed with the location by the canal to the mill and the fact that in better weather there are benches that could be used by the waters edge for a drink or a bite to eat. Approached the nearest door to the property which was open and appeared to have a sign on it. I went to read the sign to see if this was the preferred entry route from the car park in these Coronavirus aware times. The 'sign' on the door actually appeared as a blank white sheet of paper which I can only assume used to have some sort of notice or instruction on it prior to being bleach by the sun over many months or years. A gentleman appeared and gestured that we could enter by the door in question. I pointed out the blank sign and by this time we were on our way round to the front of the building towards the main entrance. There was another door which had a sign on it which included the words "do not enter" but there was now a lady... I am posting this review again now as this hotel is trying to block my original from being kept on the site.

Took my older brother here for a simple lunch the first week of October 2020. Neither of us had ever visited here before. Managed to park at the rear of the property and was initially impressed with the location by the canal to the mill and the fact that in better weather there are benches that could be used by the waters edge for a drink or a bite to eat. Approached the nearest door to the property which was open and appeared to have a sign on it. I went to read the sign to see if this was the preferred entry route from the car park in these Coronavirus aware times. The 'sign' on the door actually appeared as a blank white sheet of paper which I can only assume used to have some sort of notice or instruction on it prior to being bleach by the sun over many months or years. A gentleman appeared and gestured that we could enter by the door in question. I pointed out the blank sign and by this time we were on our way round to the front of the building towards the main entrance. There was another door which had a sign on it which included the words "do not enter" but there was now a lady present who tried to encourage us in through this door. I pointed out that it specifically said not to enter there and we continued to walk round to the main entrance, past a further door which is clearly permanently closed and finally we were in the building. Here we were quickly met by the lady we had seen momentarily on our way in and I asked if it was possible we could have lunch for two. She was very welcoming and pointed into the restaurant and said we could sit anywhere we wished. She was correct as there were no other customers there. At this point I realised that neither she or the gentleman that had spoken to us earlier were wearing face coverings of any kind. We sat down and shortly afterwards were presented with the menus. We were about to be asked for our contact details and as we were the lady apologised for 'the nonsense' and said 'and of course the virus doesn't even come out after 10 o'clock' to which I said I insist they have our details and enquired where their QR code was being displayed. The lady seemed surprised that I was keen to register but did then show me to a code on the wall which I then used. Most places I have been to recently would either already have a code available on the table or would bring a mobile version to you rather than expect their guests to be moving around the premises any more than they absolutely need to. We ordered two drinks and two main courses being bangers and mash, peas and gravy for my brother and chicken and ham pie, chips and peas for myself. The food took about 40 minutes to arrive during which I did check out the reviews on Tripadvisor which mentioned that the food could take some time but it would be fresh and good. When ours arrived, my brothers looked okay and he ate it. Mine didn't look too good. The pie was mainly a pile of broken pastry under which I found some very dry chicken and a few other pieces of filling. The chips were warm and soggy, like they had perhaps been heated up from frozen but on an oven that was not hot enough. My peas were fine. My brother finished his meal and I ate what I could. I was hungry and by now it was too late to get anything from another venue. I paid and we left. During our time in the building which I would estimate at about 75 minutes we saw three or four staff but no residents or other customers. At no time did we see anyone wearing any sort of face covering. I do not think this venue is taking the Coronavirus situation at all seriously, certainly not at lunchtime with non-resident diners. This alone would be enough to prevent me from returning while the pandemic persists but the attitude of the staff along with the very poor quality of a simple dish after such a long wait is really not something I ever wish to repeat. More

  Warm welcome, home cooked meals and comfortable, clean rooms that are very well priced. Oh...., cold beer !

Highly recommended. Friendly staff that can't do enough for you. Fantastic... read more riverside location.

  Can’t fault anything. Beds are really comfortable. Food was really amazing, all fresh ingredients and large portions with reasonable pricing. Hosts were fantastic and very welcoming. Great Lake, with boats... read more and fishing. Already planing to come back next year with my girlfriend.

Overall, Amazing.

  A lunch venue suggested by my Daughter to meet with family. What a find ! Very wide selection of snacks, meals, sandwiches and desserts. The food we had was superb.... read more We sat outside by the river and such a lovely setting. More, the service was incredible. So attentive, professional, courteous and efficient. In fact, I can say that this was the best service that I have seen in many years in the UK. Very well done everyone at Mill House. Thankyou.

  All the staff were welcoming and polite. Especially thanks to Kerry for staying up late for us. The whole place was exemplary. Maldon nearby was lovely for a day trip.... read more The Breakfast etc was excellent.

  I have breakfact here regularly. Recently stopped for dinner, all food freshly cooked(so it takes time). This is a family owned business good service is guaranteed.
Also beautiful outside... read more seating right by the water. Lots of parking at the hotel and close by.

  I stayed at the Mill House Hotel to attend a wedding nearby and I can’t fault it.

For the price, facilities and the attentive & friendly staff, what... read more more could you ask for?

Thanks for a very enjoyable stay, I would stay here again without hesitation.

  Our scout group have our Christmas meal there ervey year - yes in January! They even make sure we have cheistmas tree and crakers! Great food and service aa usual.... read more Rachel very attentive as always. Highly recommend a visit here for excellent food at reaasonal price and excellent service.

  I read a lot of good reviews, and was hopeful , and I was not disappointed, this is a fabulous establishment , one big bonus is the excellent Customer Service,... read more Carey and Richard are the Owners , they are so approachable, friendly get stuck in, nothing is too much trouble, Richard is also the Chef and I tell you cooks amazingly. The food is good, wholesome and good size portions which I more than appreciated. I found other Staff really friendly as well especially Rachel who greeted as when we arrived. The Hotel is a little isolated but that is definitely an advantage, you can take a walk into Maldon, through beautiful Countryside passing rivers and locks which will take you around an hour or drive in ten minutes. The room was so cosy and the bed really comfortable. They have a Bar which is well stocked and reasonably priced. You can see the passion they have for their Hotel and their Guests, this was definitely felt with the other guests too. I see this Hotel as a Gem in Maldon and one definitely worth a visit.

  Been a loyal customer for a few years but really upset by how we were made to feel today. Loyalty means nothing and we were very hurt by the staff... read more and management treatment of us and my elderly mother today. Will not be going back. As soon as a bulk booking comes through loyalty goes out of the window. Felt very low today and this has made me worse .

  I am posting this review again now as this hotel is trying to block my original from being kept on the site.

Took my older brother here for a... read more simple lunch the first week of October 2020. Neither of us had ever visited here before. Managed to park at the rear of the property and was initially impressed with the location by the canal to the mill and the fact that in better weather there are benches that could be used by the waters edge for a drink or a bite to eat. Approached the nearest door to the property which was open and appeared to have a sign on it. I went to read the sign to see if this was the preferred entry route from the car park in these Coronavirus aware times. The 'sign' on the door actually appeared as a blank white sheet of paper which I can only assume used to have some sort of notice or instruction on it prior to being bleach by the sun over many months or years. A gentleman appeared and gestured that we could enter by the door in question. I pointed out the blank sign and by this time we were on our way round to the front of the building towards the main entrance. There was another door which had a sign on it which included the words "do not enter" but there was now a lady present who tried to encourage us in through this door. I pointed out that it specifically said not to enter there and we continued to walk round to the main entrance, past a further door which is clearly permanently closed and finally we were in the building. Here we were quickly met by the lady we had seen momentarily on our way in and I asked if it was possible we could have lunch for two. She was very welcoming and pointed into the restaurant and said we could sit anywhere we wished. She was correct as there were no other customers there. At this point I realised that neither she or the gentleman that had spoken to us earlier were wearing face coverings of any kind. We sat down and shortly afterwards were presented with the menus. We were about to be asked for our contact details and as we were the lady apologised for 'the nonsense' and said 'and of course the virus doesn't even come out after 10 o'clock' to which I said I insist they have our details and enquired where their QR code was being displayed. The lady seemed surprised that I was keen to register but did then show me to a code on the wall which I then used. Most places I have been to recently would either already have a code available on the table or would bring a mobile version to you rather than expect their guests to be moving around the premises any more than they absolutely need to. We ordered two drinks and two main courses being bangers and mash, peas and gravy for my brother and chicken and ham pie, chips and peas for myself. The food took about 40 minutes to arrive during which I did check out the reviews on Tripadvisor which mentioned that the food could take some time but it would be fresh and good. When ours arrived, my brothers looked okay and he ate it. Mine didn't look too good. The pie was mainly a pile of broken pastry under which I found some very dry chicken and a few other pieces of filling. The chips were warm and soggy, like they had perhaps been heated up from frozen but on an oven that was not hot enough. My peas were fine. My brother finished his meal and I ate what I could. I was hungry and by now it was too late to get anything from another venue. I paid and we left. During our time in the building which I would estimate at about 75 minutes we saw three or four staff but no residents or other customers. At no time did we see anyone wearing any sort of face covering. I do not think this venue is taking the Coronavirus situation at all seriously, certainly not at lunchtime with non-resident diners. This alone would be enough to prevent me from returning while the pandemic persists but the attitude of the staff along with the very poor quality of a simple dish after such a long wait is really not something I ever wish to repeat.

  Had breakfast here this morning and couldn’t fault it.
It was a lovely day so we sat outside by the river.
A little wait for the food but it... read more was cooked to order and great value so well worth it.
Sadly didn’t get names but the two ladies doing all the work (chef & waitress) are lovely and could not do enough for you.
I would happily recommend this place and fully intend to go back for lunch or an evening meal.

  Very friendly staff, beautifully scenic by the river. Great value for money and car parking. Mint chocolate chip ice cream and red stripe beer are a highlight. Would thoroughly recommend... read more for a great value experience.

  Our stay exceeded our expectations and the cleanliness of our hotel room added to our experience. The food was amazing and the staff team very focused on delivering great customer... read more service . Breakfast was cooked to perfection

  Well we arrived at the hotel around 6pm in the dark so didn't get to take in the beautiful surroundings u til the sunrise . The lady who greeted us... read more was very polite and made sure we knew what was what and what was where . The room was as clean as we could have hoped for and the bed was lush and so comfy .we will defi atly be returning and staying again and wodnt hesitate to recommend to anyone . Thanks mill House see you soon

  I came here with my partner & a few of our friends, it was honestly such a beautiful place to stay. The detail of the hotel inside is so cute,... read more it has a luxury, Victorian style antique look. We had a very good day on the boats on the hotel lake, which was so much fun & we also fed the ducks whilst we was having our breakfast which was delicious and included in price as bed & breakfast. Lovely view from the penthouse bedroom on suite, very clean. Had a good night aswell & bar lady was lovely, including all staff I saw were very polite also. All my friends will be coming here as will my mum as she loves unique places like this. I would 100% highly recommend, to friends, couples & families!

  A late Christmas meal with scout family. Food was excellent as always and lots of it. Service also excellent. Highly recommend it. They even put a chrismas... read more tree up as they know it is our christmas meal. £22 for 3 course meal.with coffrr/tea and mince pie. Xx