Reviews
Customer Reviews
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We popped in for a lunch break and were so pleased we did- we will be returning .
Warm, welcoming atmosphere in extremely historic place . Nice setting for... read more good solid brunch at reasonable price. Spotless, child friendly and yummy. Judge for yourself next time you pass.. but keep us a seat !! Cosy lounge with nice bar and T V facilities.
January 5, 2020Our stay exceeded our expectations and the cleanliness of our hotel room added to our experience. The food was amazing and the staff team very focused on delivering great customer... read more service . Breakfast was cooked to perfection
December 26, 2021Service was top quality, plenty of choice for evening meals and breakfast with the option of a packed lunch. The rooms were clean and the beds were comfortable, very enjoyable... read more stay and good company. Pal
May 21, 2020 -
On ariveing was greeted with a warm welcome and a friend smile was taken to room witch was verry clean and well equipped a good size shower room. The bar... read more was well stocked and at a grate price. The restaurant was clean and comfortable the menu was appetizing. I orded the sirloin steak witch was superbly cooked. The chief now's how to cook .we had breakfast the next morning and was fabulously cooked. Hotel has a ease to get in and get out carpark witch is secure. The river at back of car park has grate seating and was clean and verry tidey. Got to say I couldn't fault the service nor the the starf who wear help full frendly and happy to help .I have bean to a lot of hotels big small and some crap holls. But this has and was a verry happy and pleasant stay . Don't take my word for it try it starf room food beer 5 stars ☆☆☆☆☆
May 7, 2019I am posting this review again now as this hotel is trying to block my original from being kept on the site.
Took my older brother here for a... read more simple lunch the first week of October 2020. Neither of us had ever visited here before. Managed to park at the rear of the property and was initially impressed with the location by the canal to the mill and the fact that in better weather there are benches that could be used by the waters edge for a drink or a bite to eat. Approached the nearest door to the property which was open and appeared to have a sign on it. I went to read the sign to see if this was the preferred entry route from the car park in these Coronavirus aware times. The 'sign' on the door actually appeared as a blank white sheet of paper which I can only assume used to have some sort of notice or instruction on it prior to being bleach by the sun over many months or years. A gentleman appeared and gestured that we could enter by the door in question. I pointed out the blank sign and by this time we were on our way round to the front of the building towards the main entrance. There was another door which had a sign on it which included the words "do not enter" but there was now a lady present who tried to encourage us in through this door. I pointed out that it specifically said not to enter there and we continued to walk round to the main entrance, past a further door which is clearly permanently closed and finally we were in the building. Here we were quickly met by the lady we had seen momentarily on our way in and I asked if it was possible we could have lunch for two. She was very welcoming and pointed into the restaurant and said we could sit anywhere we wished. She was correct as there were no other customers there. At this point I realised that neither she or the gentleman that had spoken to us earlier were wearing face coverings of any kind. We sat down and shortly afterwards were presented with the menus. We were about to be asked for our contact details and as we were the lady apologised for 'the nonsense' and said 'and of course the virus doesn't even come out after 10 o'clock' to which I said I insist they have our details and enquired where their QR code was being displayed. The lady seemed surprised that I was keen to register but did then show me to a code on the wall which I then used. Most places I have been to recently would either already have a code available on the table or would bring a mobile version to you rather than expect their guests to be moving around the premises any more than they absolutely need to. We ordered two drinks and two main courses being bangers and mash, peas and gravy for my brother and chicken and ham pie, chips and peas for myself. The food took about 40 minutes to arrive during which I did check out the reviews on Tripadvisor which mentioned that the food could take some time but it would be fresh and good. When ours arrived, my brothers looked okay and he ate it. Mine didn't look too good. The pie was mainly a pile of broken pastry under which I found some very dry chicken and a few other pieces of filling. The chips were warm and soggy, like they had perhaps been heated up from frozen but on an oven that was not hot enough. My peas were fine. My brother finished his meal and I ate what I could. I was hungry and by now it was too late to get anything from another venue. I paid and we left. During our time in the building which I would estimate at about 75 minutes we saw three or four staff but no residents or other customers. At no time did we see anyone wearing any sort of face covering. I do not think this venue is taking the Coronavirus situation at all seriously, certainly not at lunchtime with non-resident diners. This alone would be enough to prevent me from returning while the pandemic persists but the attitude of the staff along with the very poor quality of a simple dish after such a long wait is really not something I ever wish to repeat.
October 20, 2020Took my older brother here for a simple lunch the first week of October 2020. Neither of us had ever visited here before. Managed to park at the rear of... read more the property and was initially impressed with the location by the canal to the mill and the fact that in better weather there are benches that could be used by the waters edge for a drink or a bite to eat. Approached the nearest door to the property which was open and appeared to have a sign on it. I went to read the sign to see if this was the preferred entry route from the car park in these Coronavirus aware times. The 'sign' on the door actually appeared as a blank white sheet of paper which I can only assume used to have some sort of notice or instruction on it prior to being bleach by the sun over many months or years. A gentleman appeared and gestured that we could enter by the door in question. I pointed out the blank sign and by this time we were on our way round to the front of the building towards the main entrance. There was another door which had a sign on it which included the words "do not enter" but there was now a lady present who tried to encourage us in through this door. I pointed out that it specifically said not to enter there and... Took my older brother here for a simple lunch the first week of October 2020. Neither of us had ever visited here before. Managed to park at the rear of the property and was initially impressed with the location by the canal to the mill and the fact that in better weather there are benches that could be used by the waters edge for a drink or a bite to eat. Approached the nearest door to the property which was open and appeared to have a sign on it. I went to read the sign to see if this was the preferred entry route from the car park in these Coronavirus aware times. The 'sign' on the door actually appeared as a blank white sheet of paper which I can only assume used to have some sort of notice or instruction on it prior to being bleach by the sun over many months or years. A gentleman appeared and gestured that we could enter by the door in question. I pointed out the blank sign and by this time we were on our way round to the front of the building towards the main entrance. There was another door which had a sign on it which included the words "do not enter" but there was now a lady present who tried to encourage us in through this door. I pointed out that it specifically said not to enter there and we continued to walk round to the main entrance, past a further door which is clearly permanently closed and finally we were in the building. Here we were quickly met by the lady we had seen momentarily on our way in and I asked if it was possible we could have lunch for two. She was very welcoming and pointed into the restaurant and said we could sit anywhere we wished. She was correct as there were no other customers there. At this point I realised that neither she or the gentleman that had spoken to us earlier were wearing face coverings of any kind. We sat down and shortly afterwards were presented with the menus. We were about to be asked for our contact details and as we were the lady apologised for 'the nonsense' and said 'and of course the virus doesn't even come out after 10 o'clock' to which I said I insist they have our details and enquired where their QR code was being displayed. The lady seemed surprised that I was keen to register but did then show me to a code on the wall which I then used. Most places I have been to recently would either already have a code available on the table or would bring a mobile version to you rather than expect their guests to be moving around the premises any more than they absolutely need to. We ordered two drinks and two main courses being bangers and mash, peas and gravy for my brother and chicken and ham pie, chips and peas for myself. The food took about 40 minutes to arrive during which I did check out the reviews on Tripadvisor which mentioned that the food could take some time but it would be fresh and good. When ours arrived, my brothers looked okay and he ate it. Mine didn't look too good. The pie was mainly a pile of broken pastry under which I found some very dry chicken and a few other pieces of filling. The chips were warm and soggy, like they had perhaps been heated up from frozen but on an oven that was not hot enough. My peas were fine. My brother finished his meal and I ate what I could. I was hungry and by now it was too late to get anything from another venue. I paid and we left. During our time in the building which I would estimate at about 75 minutes we saw three or four staff but no residents or other customers. At no time did we see anyone wearing any sort of face covering. I do not think this venue is taking the Coronavirus situation at all seriously, certainly not at lunchtime with non-resident diners. This alone would be enough to prevent me from returning while the pandemic persists but the attitude of the staff along with the very poor quality of a simple dish after such a long wait is really not something I ever wish to repeat. More
October 12, 2020 -
Well we arrived at the hotel around 6pm in the dark so didn't get to take in the beautiful surroundings u til the sunrise . The lady who greeted us... read more was very polite and made sure we knew what was what and what was where . The room was as clean as we could have hoped for and the bed was lush and so comfy .we will defi atly be returning and staying again and wodnt hesitate to recommend to anyone . Thanks mill House see you soon
November 19, 2019Good honest basic fare. Service warm and helpful. Fish and chip meal very good. Charming riverside setting. Cosy lounge/bar. Free off road parking. Across road from Museum of... read more Power where exhibits include a huge steam engine
June 16, 2019Read and heard good things about the hotel so this morning we decided to have breakfast there and was not dissapointed.
The full English comes in 3 sizes, Small... read more (£6), Medium (£7) and large(£8.50) and the large was exactly that.
It was really enjoyable and good value, I must admit I struggled with the large.
The breakfast menu also had bubble and steak and kippers. On offer.
It's diffently worth a visit.
I understand they do Sunday lunches so that's our next visit.
September 1, 2019 -
I read a lot of good reviews, and was hopeful , and I was not disappointed, this is a fabulous establishment , one big bonus is the excellent Customer Service,... read more Carey and Richard are the Owners , they are so approachable, friendly get stuck in, nothing is too much trouble, Richard is also the Chef and I tell you cooks amazingly. The food is good, wholesome and good size portions which I more than appreciated. I found other Staff really friendly as well especially Rachel who greeted as when we arrived. The Hotel is a little isolated but that is definitely an advantage, you can take a walk into Maldon, through beautiful Countryside passing rivers and locks which will take you around an hour or drive in ten minutes. The room was so cosy and the bed really comfortable. They have a Bar which is well stocked and reasonably priced. You can see the passion they have for their Hotel and their Guests, this was definitely felt with the other guests too. I see this Hotel as a Gem in Maldon and one definitely worth a visit.
August 21, 2019The Mill House Hotel is a good hotel, clean and very convenient for me, as I work round the corner. The staff are absolutely lovely, the rooms are good and... read more the food is tasty. All at a really good price!
A real value for money! Thanks Richard and Carey!!
December 18, 2019Staff were friendly, welcoming and keen to deliver a first class service, nothing was too much trouble. The food was excellent, a pleasant time had by all. I highly recommend... read more and will definitely return in the near future.
Many thanks
March 4, 2020 -
I dont want to say its fantastic or give it 10 out of 10 or say the staff are fantastic, and the breakfast is amazing, as is the lunch and... read more evening menue, because if i do it will be difficult to get booked in. and im not going to say this is the best place to eat in maldon. and im not going to say that i love the mill house, WOW
August 26, 2021I came here with my partner & a few of our friends, it was honestly such a beautiful place to stay. The detail of the hotel inside is so cute,... read more it has a luxury, Victorian style antique look. We had a very good day on the boats on the hotel lake, which was so much fun & we also fed the ducks whilst we was having our breakfast which was delicious and included in price as bed & breakfast. Lovely view from the penthouse bedroom on suite, very clean. Had a good night aswell & bar lady was lovely, including all staff I saw were very polite also. All my friends will be coming here as will my mum as she loves unique places like this. I would 100% highly recommend, to friends, couples & families! More
August 5, 2020Hidden gem. I can’t believe I’ve only just discovered it! Lovely riverbank setting.
I visited for brunch today with a friend and had a lovely fry up. Generous... read more sized portions, good quality and value.
The lady who served us was so friendly and helpful, she couldn’t have been more attentive.
I will definitely be visiting again soon and I will recommend to my friends and family.
April 23, 2021 -
Just got back from a three day stay at the Mill House, We had a wonderful time, the room was clean and spacious, the food was good, well cooked and... read more filling, the location was lovely. But the very best thing about the Mill House was the staff, they were all friendly polite and helpful, in every way, but special thanks to Robert, whose kindness, good humour and willingness to oblige made our holiday. its not the Ritz, and the artwork is terrible! but the prices are fair, and we felt at home and welcome, which is the most important thing, and a trick a lot of more up-market establishments could do well to learn. More
April 22, 2022I have breakfact here regularly. Recently stopped for dinner, all food freshly cooked(so it takes time). This is a family owned business good service is guaranteed.
Also beautiful outside... read more seating right by the water. Lots of parking at the hotel and close by.
September 23, 2020Does the pandemic not apply to this “hotel”?! No rules being followed, staff not caring, no masks! Bad manners AND the food seemed cooked from frozen. Awful awful awful! Dread... read more to think what the rooms are like
January 25, 2021